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CUSTOMER CARE

RETURNS & EXCHANGES




RETURNS



Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: * Gift cards * Downloadable software products * Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable) * Book with obvious signs of use * CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. * Any item not in its original condition, is damaged or missing parts for reasons not due to our error. * Any item that is returned more than 30 days after delivery.

Refunds (if applicable)



Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)



If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at Contact Us.

Sale items (if applicable)



Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)



We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Contact Us

Gifts



If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping



To return your product, you should mail your product to: Contact Us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Have something you want to return / exchange?



We have a returns system in place for you to manage all of your returns/exchanges and keep track of their progress easily.Once you have processed the return your request will be sent to our customer service team for approval.

Approval is usually very quick but please allow up to 48hrs for this process to complete. Requests made over the weekend or on public holidays will be processed during the next working day.Once we have received your return/exchange/refund we aim to process this within 48 hrs of receipt.

Guarantee



All products from Yogi Auxiliary Inc. are brand new and guaranteed to be in working order when you receive them. If not we will replace the item (where possible) or offer you a full refund including postage and packing, providing the item is returned to us within 30 days of receiving it.

*Important note on best exercise mat / best gym towel returns & exchanges* Please note that we cannot accept back any eco friendly yoga mat/ sweat towel where the wrapping/seal around it has been removed or damaged.

Please do not unpack/unroll a eco friendly yoga mat/ sports towel to look at it if you are unsure whether you want to keep the product, as due to hygienic reasons we will not be able to exchange or refund you in these circumstances. Colour, dimensions, thickness and weight of all mats/towels are displayed on our site and we are happy to give you advice by e-mail or telephone on the best workout mat / hot yoga towel for you before purchase.

Obviously when the sports mat / gym towel remains in its packaging we will happily exchange/refund you following the terms of our standard return policy.